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Honda Canada Sucks!
I live in Canada and I was travelling to the US this past Christmas. I had a problem with steering and so stopped and checked into a hotel. My baby boy was sick and getting worse. I called Honda Roadside Asisstance. They sent a Tow truck and I handed the driver my key. My car was towed to a dealership. Apparently the tow truck driver left the hand brake on and towed most of the way wiping out the rear brakes, drum, bearings etc. He must have realized his mistake before getting there and cleverly released the handbrake before rolling into the dealership. The Tech at the dealership found the drums very hot and so opened and found the parts ruined. I have since repaired at a dealership in Canada but Honda refuses to take responsibility for the tow company they dispatched. They say I have to take the matter up with the Towers, who of course are denying they left the handbrake on. I am left in the lurch by Honda Canada. Never buy Honda! They do not honor their warranty and will try to blame the problem on a third party.
Quoting Dave MacDonald (Supervisor, Customer service Honda Canada) "Honda does not take resposibility for the quality of service provided by towers we dispatch as part of the HONDA Roadside Assisstance."
How do I know they will not do the same on any future in-warranty claim and wriggle out of it? I am not happy with my civic and would like to return it for a refund! Isn't there some law protecting people from this sort of crookery? Or are companies in Canada allowed to trample on peoples rights?
If anybody has any advise on my next step please help!
Thanks in advance.
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