more photos here:
TO: Mr. Richard Colliver
FROM: William H. Nymeyer
5766 River Loop
Lincoln city, OR 97367
DATE: Tuesday, January 25, 2005
SUBJECT: Acura Vin # 19UUA66254A013516
I hope you will have time to read this memo, I purchased a 2004 Acura VIN# 19UUA66254A013516 from Ron Tonkin Acura 9655 S. W. Canyon Rd. Portland, Or. On December 30th. 2004.
I was met on the lot and from the first greeting I was impressed. You asked in your letter if “the purchase experience met my highest expectations”. The answer to that question is yes. I drive for business about 50,000 miles per year, and get a new car every two years.
I was introduced to Mr. Joel Fowler, Silver Level Sales Consultant. This was not your typical used car salesman. Joel was a professional sales person and knew the answers to every question I had. Being a Sales Engineer I had a lot of questions. He did not push me at all and made sure before we went for a test-drive that he had explained all of the safety features to me. This is the best sales person and dealership I have ever worked with.
On January 6th. At 8:30 AM I was hit by a four wheel drive pickup truck, as you can see by the attached photo my Acura was a total loss.
The reason for this memo is two parts. First is to inform you that you have a dealer that is the best run dealership I have done business with, and a sales staff that was great. I spoke with Joel while I was in the hospital and never once did he say anything about selling me another car. He was concerned about me not selling another car.
Part two is your cars, I am writing this memo because I was driving a 2004 Acura TL, and I was told by the Oregon State Police that if I was in any other car I would have been killed. After I was flown to the hospital I was informed that due to the Air Bags and all of the safety features of the Acura are the reasons I survived.
I was I the hospital for six days, no broken bones no internal injuries; I was banged up but will be back to work soon.
Please keep-making cars with all the safety features and please keep improving them. Will I buy another car? YES, and it will be an Acura, and I will buy it from Joel at Ron Tonkin Acura.
Thanks for your time.
William H. Nymeyer