gizzer
i kno how u feel because i've gotten shafted twice at an Acura Dealer/Service Department (Acura of Concord).
One time I went in to get a strange knocking sound checked in my engine. I left the car there and asked them to call me with the diagnosis ($95 fee). Well what do u know, they never call and two days later I call them back and they tell me they have racked up a bill in the $1,000 range. I was like, "@##@$#!!! You guys never even got my permission to begin work!"
For $2,000 I can live with the knocking sound or I could have bought a new engine almost. Phone calls go on back and forth for about a week... they still haven't fixed the problem and now my engine is in pieces. I refuse to pay the bill because they never asked (legally they have to ask first). To make a long story short I had to deal with the manager and get everything settled. I ended up paying around $300. It ended up all I needed was a simple valve adjustment. Now wouldn't you think a dealer would have thought of that BEFORE taking apart my entire engine? I guess not!
After this experience I swore I would never go back to that Acura Service center... but when my car was broken into and stripped over Christmas I had little choice because my car wouldn't even run. I figured it would be faster to to get my car running again if I went to a dealer that stocked all the parts. I was wrong again. I didn't end up getting my car back for over two weeks. I was pissed because they had ordered the parts a week before (three weeks ago).
Anyway, the point is now that I need a new clutch I'm not taking it to any Acura and especially not the one in Concord. So Gisser, I feel your pain.