Warning about Venom Performance!!!

Warning about Venom Performance!!!

I believe in praising a company when I buy a great product. I also believe in being vocal about a company when they screw me.

I want to pass on my personal experience about my Venom Performance’s VCN 2000 nitrous kit. It has been over 3 months and I have yet to get a working product for my large out lay of hard earned cash.

Once I got my nitrous kit installed, I had a couple of problems. First was that their documentation for the injector wire harness was wrong. The color they said to hook up their harness to didn’t exist on my car. They did however give instructions to figure it out. No real problem yet. Next issue; when it was all hooked up the RPM counter, the product was showing it bouncing all over the place. At idle it was right, but when the car was reving much over 2000 rpm, the VCN 2000 would jump all over between 4000 to 9999 rpm. This can be very dangerous as it could cause premature injection of the nitrous. The next issue was that the injector pulse width indicator didn’t work. It would start by just reading blank then a few minutes later it would read 0.

I called Venom Performance on a Thursday and went thought the procedure to ensure the harness was installed correctly, and it was. The staff said they would have to research some things about my car, and they would call me back. I heard nothing back. I called them the following Monday. I was told the person got hung up working on the dragster. Nice to know customer service comes first! Once again we go through the process of diagnosing the issue and they thought the problem lay in the control module, and the voltage it was getting from the RPM signal. I sent the PCM to them over night at 50 bucks (my expense). Two weeks later I had no PCM back. They claim they lost my shipping info (couldn’t phone??). When I eventually did get my control module back much later, they fixed absolutely nothing! I called back again, same thing "don’t know what it is, have to research, get back to you". They never got back. Again I call, same thing. I call the manager. He has the balls to tell me its because my cars Canadian (Which I don’t believe for a second). I said, “Fine, I want my money back”. I was told it wasn’t their policy. And he wouldn’t budge. I loose it. I don’t know what to do. Venom just WILL NOT help me. Positively zero customer service and product support. I’m out a wack load of cash and have no nitrous. When you buy a premium product, you should receive nothing less then premium support.

BTW. If you don’t believe me, check out the local L.A. chapter of the BBB. Link given below.
http://www.labbb.org/scripts/cgiip....fault.htm?hCompID=13162793&hAKAID=1&hAddrID=1

Do yourself a favor. Steer clear of this company and their products.

Chris.